Retrospective of an incident that avoids blaming individuals for errors and is focused on learning about your

system and organization; it typically contains:

1. A description of the incident

2. A description of contributing causes, including participant assumptions and perceptions

3. How the incident was stabilized or fixed

4. A timeline of events, including all actions taken to resolve the incident

5. How the incident affected customers

6. Lessons learned, remediations, and corrective actions