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Problem: Chat with Support Agent

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Anjali Sharma answered on February 2, 2023 Popularity 2/10 Helpfulness 1/10

answer Problem: Chat with Support Agent

Problem: Chat with Support Agent

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Problems

● Business teams request to answer Customer queries by chatting with Support Agents

● Real-time communication requirements

● Sending/receiving messages in Chat window

Example Use Case

● E-commerce Online Agent help customer preferences as per product features on website

Solutions

● WebSocket APIs: Build real-time two-way communication applications

@Configuration
@EnableWebSocketMessageBroker
public class WebSocketConfig implements WebSocketMessageBrokerConfigurer {

    @Override
    public void registerStompEndpoints(StompEndpointRegistry registry) {
        registry.addEndpoint("/websocket").withSockJS();
    }

    @Override
    public void configureMessageBroker(MessageBrokerRegistry registry) {
        registry.enableSimpleBroker("/topic");
        registry.setApplicationDestinationPrefixes("/app");
    }
}

https://codefiction.net/building-a-real-time-chat-application-with-spring-boot-and-websocket/

Popularity 2/10 Helpfulness 1/10 Language java

Source: Grepper

Tags: agent chat java

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Contributed on Feb 02 2023

Anjali Sharma

0 Answers Avg Quality 2/10

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