A modern bank

is:

Customer Benefits Bank Benefits

Customer centric • Products are personalised to customers’ needs

• Customers are able to view and manage all their financial

products through a single interface

• Customers are only offered products that suit their financial

needs

• High configurability to enable the building, launching and

managing of any type of financial product

• Able to provide highly targeted products to specific customer

segments

• Single view of the customer across all products

Digital, real-time • All regular interactions digital and/or mobile only

• Instant payments and settlement

• Fast decision making and onboarding

• No downtime - access never prevented to account and

payments by outages

• Regular interaction, fully automated, 24/7 always-on service

• High operational resilience

• Single clear architecture, no spaghetti or legacy technology

Data and Analytics

Oriented

• Insights into spending patterns and habits

• Tailored advice on best practices for investing and saving

• Pre-approval for products and quick application process e.g.

mortgages

• Single source of truth for data and real-time reporting

• All data in the bank easily accessed and can be analysed to

answer queries from across the bank

• Ability to better understand their customers and provide them

with a more personalised service

Low cost & high

agility

• Banks’ reduced costs mean savings can be passed on to the

customers and they can better serve customer segments that

have traditionally been unprofitable

• New products launched regularly in response to customer

needs

• Time/cost of change significantly reduced

• Low cost-to-income ratio and increased margins

• Pay only for required storage provision, not peak provision